Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, reach us at support@nexorashop.co.in.
Orders & Shipping
How long does delivery take?
Standard delivery takes 5–7 business days across India. Express delivery (2–3 days) is available at checkout for select pin codes.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹499.
How do I track my order?
Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order from your account dashboard.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Contact us immediately at support@nexorashop.co.in.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. See our full Refund Policy.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
What if I received a damaged or wrong item?
We sincerely apologise! Please email us at support@nexorashop.co.in with your order number and photos of the item within 48 hours of delivery.
Products
Are NEXORA products covered by warranty?
Yes, most NEXORA products come with a manufacturer's warranty. Warranty details are listed on each product page.
Where are NEXORA products sourced from?
We source our products from trusted manufacturers and suppliers who meet our quality standards. Every product is quality-checked before dispatch.
Payments
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, wallets, and Cash on Delivery (COD) for eligible orders.
Is it safe to pay on NEXORA?
Absolutely. All transactions are secured with SSL encryption and processed through trusted payment gateways.
Account
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access your order history.
Still have questions? Contact us — we're happy to help!